Safcom opens Customer Care centre in Migori

Safaricom-Customer-Care Migori
Safaricom has opened its 53rd customer care outlet in Migori. PHOTO/COURTESY

Telco giant Safaricom on Monday opened a new outlet in Migori Town which will serve customers in the area who previously had to go all the way to Kisii County to access Safaricom customer care services.

According to Safaricom, the new outlet will be located along the Migori – Isebenia Road opposite Post Bank and it will serve the telco’s customers in Western and Nyanza regions which will in turn increase the service provider’s regional footprint.

“The need to open the retail shop has been driven by the high number of customers who are seeking our services at the care desks. We felt the need to have a space where we can have all our products and services under one roof even as the care desks continue to offer some basic services. We expect to serve an average of 250 customers every day in this new shop”, said Joseph Ogutu the Chief Special Projects Officer at Safaricom in an official statement.

The unveiling of the new Migori outlet has increased the telco’s Western and Nyanza regional divisions to seven while nationally the Migori outlet is Safaricom’s 53rd retail outlet.

Safaricom has been persistent in growing its regional footprint since the roll out of the regional structure two years ago. So far, the telco has opened outlets spread across Migori, Kakamega, Bungoma, Kisumu, Busia and Kisii. In addition, the telco has 21 customer care desks in various towns in the region which play a crucial role in addressing customer related issues. 

“The growing demand for our services in various parts of the country is driven by the need for customers to adopt a digital lifestyle, enquiries on DigiFarm, fiber to the Home and Business, E-Commerce and M-pesa services. Part of our strategy is to be able to cater for all these services at the shops and ensure that we offer integrated solutions to all our customers” said Mr. Ogutu.

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