Collect repaired appliances or they will be disposed of, Hotpoint warns customers

A Hotpoint Appliances outlet.
A Hotpoint Appliances outlet. PHOTO/COURTESY:

Home appliances distributor Hotpoint has given customers who brought in appliances for repair at their service centres in Nairobi, Ruiru and Likoni last year 30 days to collect their products or they will be disposed of.

Hotpoint made the announcement on Friday last week via a gazette notice signed by the company’s Head of Service G. S. Dadhley.

“Notice is issued pursuant to the provisions of the Disposal of Uncollected Goods Act (Cap. 38) of the laws of Kenya, to all customers who brought the following goods: fridges, freezers, washing machines, cookers, TV’s, microwaves, CD’S, home-theatres, DVD’s, Radios, vacuum cleaners, kettles, toasters, irons, for repair or service on or before December 31, 2018,” said the notice in part.

“The said goods are still being held at Hotpoint Appliances Limited service centres and showrooms, Sarit Centre, Ruiru or Mombasa Likoni branches, that the said goods need to be collected upon payment of any outstanding charges within thirty (30) days from the date of publication of this notice,” the notice continued on to say.

According to Hotpoint, the gazette notice was the last reminder to clients and failure by customers to collect the products will force the retailer to auction the goods to recover cost of repair and storage.

Late last month, Hotpoint relocated its operations in Westlands and Industrial Area to a newly unveiled Ksh. 1.1 billion complex located at Sukari Industrial Estate, off Thika Road. The facility will act as the firm’s East Africa Headquarters. It will also play home to the firm’s distribution and service centre as well as the company’s duct fabricating workshop and brand experience zone.

According to Hotpoint Managing Director Shailesh R. Kanani, the new space, which is anticipated to serve Hotpoint’s operations in Tanzania and Rwanda, was introduced due to growing customer demand for Hotpoint products.

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