Japanese based automaker Isuzu on Monday opened its inaugural service center in Africa; with Nairobi city in Kenya being selected as the center’s location.
According to the firm, the Ksh. 100 million Service Center will grant better services to the Isuzu brand faithful as well as offering customers readily available spare parts.
The Isuzu East Africa Managing Director Rita Kavashe speaking at the launch said the certification will enable enable them to offer services that meet international standards adding that:
“Spare parts will also be available on demand which will reduce the hassle of having to import replacement parts.”
Furthermore, the Managing Executive Officer of Isuzu Motors Limited Makoto Kawahara; who was also present at the launch, insisted the move amplified the automaker’s resolve to provide high quality service in the region.
“The launch of the first ever Isuzu certified service center in Africa is testimony of the company’s dedication and commitment to provide absolute, reliable and professional customer service,” Mr. Kawahara said.
Isuzu General Manager for Middle East Tomokazu Ito consequently revealed that the mother company would keep tabs on the Service Centre to ensure that it is operating efficiently.
Mr Ito pointed out that the verification procedure was thorough and rigorous adding that they will monitor the workshop for the next one year.
“If the facility fails to maintain Isuzu standards, we will cancel the certification,” Mr. Ito said.
According to Isuzu, the establishment; which is located in Nairobi’s Industrial Area, is 4,200 square feet in size and it will have around 49 technicians who will deal with light and commercial vehicles as well as body maintenance and servicing. The service center will also act as the car maker’s distribution outlet in the East Africa region.
Furthermore the firm announced that it was enacting a plan to open two more service centres in Kenya by 2020. One of the centers will be located between Mombasa and Nairobi while the other will be introduced along the Kenyan-Uganda Border.