Madora refutes claims it is selling fake products

A Madora outlet. PHOTO/COURTESY

High end fragrance and cosmetics retailer Madora Kenya has distanced itself from allegations that it is defrauding unsuspecting customers by selling counterfeit products.

This comes after detectives from the Anti- Counterfeit Authority (ACA) on Thursday last week raided one of the retailer’s outlet at the Hub Shopping Mall in Karen and confiscated products for testing estimated to be worth Ksh. 1.5 million.

“Officers from ACA visited the Karen outlet on Thursday 28th March and directed the staff to supply them with sample products for testing,” Madora said in a gazette notice posted in today’s issue of the Business Daily.

“The staff complied and readily provided the inspectors with 150 samples of various products. The management has also supplied the ACA with all the relevant documentation, among them the confirmations from all brands and suppliers that Madora is an authorized retailer,” the gazette notice reads.

The retailer also refuted claims that two of its staff members were apprehended following the sting operation in Karen as initially reported by news sites Nairobi News and Kahawa Tungu.

 “The Anti-Counterfeit Authority did not order the closure of any of our shops and none of the Madora Kenya staff was detained by the inspectors,” Madora said in the gazette notice.

The retailer similarly reassured its local customers that it only sells genuine fragrances and beauty products.

“We would like to reassure the public that Madora Kenya prides itself in selling only genuine fragrances and beauty products. Each product on our shelves has a unique barcode that can be tracked backed to the licensed distributor and manufacturer to ensure its authenticity,” Madora Kenya said.

“Madora Kenya has a strong working relationship with all brands and distributors who can vouch for our commitment to delivering only the highest quality products,” the high end fragrance and cosmetics retailer added.

To that end, the retailer consequently reiterated that it was confident that the samples collected by ACA detectives at the Karen outlet would pass all quality tests.


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