Safaricom customers redeem 1 billion Bonga Points in 2 months


Safaricom customers have redeemed more than 1 billion Bonga points in two months through the Bonga For Good Initiative, which came to an end on 4th June 2020.

This initiative, which sought to cushion Kenyans against the economic impact of the COVID-19 pandemic, was initially launched on April 3rd, 2020 but was extended for a further month to enable customers to continue using their points to buy goods and services as well as donate to those in need.

During the promotion period, over 600,000 customers donated points equivalent to Ksh. 330 million at over 40,000 Lipa na M-PESA merchants across the country.

Food and household items, solar-lighting solutions and entertainment accounted for most of the points redeemed, while Kenyans also donated their points as a show of goodwill, with over Ksh. 150 million being redeemed from points transferred from one person to another.

“I commend Kenyans for standing with each other during this time of need. Even as Bonga for Good comes to an end, we are cognizant that a lot of Kenyans still need to access essential goods and services, that is why redemption of points at Lipa Na M-PESA merchants will remain a permanent feature of our loyalty scheme,” said Peter Ndegwa, CEO, Safaricom.

Following conclusion of the initiative, customers can continue redeeming their Bonga points for goods and services at over 140,000 Lipa Na M-PESA merchants countrywide at Ksh. 20 cents per point.

In addition to purchasing goods and services, customers can also use their points to access a range of devices and accessories at any Safaricom shop or dealer outlet as well as airtime and data bundles available on the *126# USSD.

The Bonga loyalty scheme was introduced in 2007 with enrolled customers accumulating a point for every KES 10 spent on services on the Safaricom network.

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