Uber releases Lost and Found Index

Uber's East Africa general manager Loic Amado poses for a picture near a vehicle of Uber operating taxi at a parking lot in Nairobi
Uber's East Africa general manager Loic Amado poses for a picture near an Uber operating taxi at a parking lot in Nairobi, Kenya February 12, 2018. REUTERS/Maggie Fick

Uber has released the third annual Uber Lost & Found Index that serves as a snapshot of the items the firm’s customers’ most commonly lose in their interaction with the cab provider.

The 2019 index also highlights the cities in which riders are most forgetful, which days of the week people tend to be most forgetful and the most surprising forgotten items.

“Over the last year, we’ve seen phones, cameras, wallets, and keys top the list of most commonly forgotten items but riders aren’t just leaving the usuals behind,” the Uber Index partly reads.

According to the firm, phones, cameras, wallets, keys, purses and clothing, in that order, are the items most commonly forgotten by Uber customers. Glasses, headphones, e-cigarettes and identification documents round up the top ten most forgetful items list.

The index similarly fingers Americans as the most forgetful customers with all positions in the top ten most forgetful cities going to metropolises in the United States. East Alabama, Gallup in New Mexico and Cookeville in Tennesse respectively lead in that category.

Uber similarly reports that most customers lose their items on Saturdays and Sundays especially between 10:00 pm and 1 am with the most forgetful day of the year 2018 being January 1.

To round up the index, Uber also released a list of the most bizarre items that were left behind by customers in 2018 with the most noteworthy items being: an 8-week-old Chihuahua, a full set of 18karat gold teeth, a Salmon head, a bird, a mannequin and deer antlers.

The index consequently outlined steps that Uber customers can take the next time they leave something behind in the taxis with the best way to retrieve a lost item being to call the driver in whose taxi you rode.  In the event that you have forgotten your phone itself, the taxi hailing app advises customers to login into their account using a computer and follow the steps indicated below:

Step one: Tap “Your Trips” and select the trip where you left something,

Step two: Tap “I lost an item”,

Step three: Tap “Contact driver about a lost item”

Step four: Scroll down and enter the phone number you would like to be contacted at. Tap submit.

Step five: If you lost your personal phone, enter a friend’s phone number (you can do this by logging into your account on a computer, or using a friend’s phone).

Step six: Your phone will ring and connect you directly with your driver’s mobile number.

Step seven: If your driver picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet for its return to you.

Step eight: If your driver doesn’t pick up, leave a detailed voicemail describing your item and the best way to contact you.


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