Kwale County has partnered with Safaricom in a deal that will see the region accept payments for all services it offers, including market fees and parking levies, via the telco’s mobile money platform M-Pesa.
According to Safaricom’s Chief Financial Services Officer, Sitoyo Lopokoiyit, the service will make it easier for the County’s citizens to make transactions.
” The partnership between Safaricom and the County will empower customers to make payments from wherever they are; therefore enabling the County to offer its services remotely and save customers the pain of having to travel to the headquarters,” said Sitoyo Lopokoiyit in an official statement.
The service went live in February 2019 and makes Kwale the seventeenth devolved unit to adopt and fully integrate cashless payments through M-PESA.
On their part, the County’s administration lauded the move that will increase the County’s efficiency in providing services to its residents.
“This partnership will enable the County to serve its citizens more efficiently by easing the process of making payments. It will also boost the County’s in ambition to increase the efficiency and accountability of our service delivery,” said Amos Onduko, Kwale County Executive Committee Member for Revenue.
According to a report by the GSMA, citizens find benefit in paying for government services through M-PESA as it can reduce costs by more than 75 per cent. This is backed by data from the Central Bank of Kenya, which shows that the mobile phone was the most preferred mode of cashless payment in the country in December 2018, accounting for almost nine of every ten such payments.