Uber customers without the taxi service’ app can now request for rides via a phone call after the cab service introduced the option in an effort to attract clients who do not have internet connection.
According to a news report by the Business Daily, users of the call service will have to contact an Uber representative via a designated number, who will then connect the client to any available driver within their vicinity.
“You can request a ride without an account. During your first call, you will be asked to provide your name/last name for registration,” an Uber spokesperson is quoted as saying by the Business Daily.
“We are testing with a small cohort of riders how people can request an Uber with the help on an agent over the phone. We continue to look into ways to make our technology available and easy to use by riders – but this is still in a very early pilot phase,” the Uber spokesperson added.
The Uber representative, as stated by the taxi hailing app, will also provide the customer with a price estimate of the trip as well as the designated pick up location. Customers who use the call service will however only make payments for the trips in cash.
“Once you get off the phone, you will receive your driver’s details via SMS. Meet them at the agreed pick-up location,” the taxi hailing app said on its company website.
The cab provider similarly revealed that the service will be available at any given time but customers will not have the option to schedule future trips or add stops via the call service. This is only available on Uber’s official app.
The Business Daily similarly reports that the service has been available to the firm’s customers since the beginning of March.
The announcement comes just four months after the taxi hailing app unveiled a dedicated taxi service, dubbed Uber Assist, that will enable the physically impaired and the elderly to travel with ease using the cab provider.
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