DHL has launched a mobile app in eight African countries including South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda with further plans to launch the app in 40 more countries by the end of 2020.
The DHL Express Mobile app which is part of the of DHL Express’ ongoing commitment to drive innovations that enhance customer experience will allow its customers in Sub Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience.
“The app is an exciting new addition to our service offering in Sub Saharan Africa and customers can now access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track their shipments in real time. Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region,” the DHL Express Sub Saharan Africa CEO Hennie Heymans said in a statement.
With online transactions growing exponentially in Africa, Heymans says that there is a clear demand for integrated mobile solutions that allow customers to transact whenever and wherever they are.
He adds that it’s not only about new technology, but that it is also about a different mindset and culture:
“Our customers are constantly evolving and changing the ways that they communicate, work, travel and consume, so we need to ensure that we are providing them with solutions that are agile enough to adapt to their changing needs.”
Heymans said that as the global leader in express logistics, DHL is constantly and will continue working towards providing cutting-edge solutions that help to connect Africa’s consumers and business owners with the global market.
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