Jambojet unveils air ticket installment payment service

A small Jambojet airliner
A small Jambojet airliner. PHOTO/COURTESY

Local low-cost airline Jambojet has introduced a new payments service that will allow domestic customers to purchase air tickets in affordable instalments.

The service dubbed ‘Jaza Pole Pole’ aims to increase the uptake of domestic flights in Kenya’s aviation industry which has noticeably been affected by the devastating Covid-19 pandemic. The new service will be available across Jambojet’s six domestic routes – Nairobi, Mombasa, Diani, Malindi, Kisumu, and Eldoret.

To access the service, customers will have to book their tickets 60 days in advance and pay a minimum deposit of Ksh. 2,670, which is a fraction of the ticket value. The remaining amount can then be cleared in three instalments. Consequently, customers using the service will be afforded a two-hour leeway to make any alterations to their reservations once the first deposit is cleared.

Passengers will, however, be required to settle their entire ticket fee 21 days before travelling to any of the six local destinations. 30 days prior to travelling, customers are also expected to have cleared 90 per cent of the ticket value and at least 50 per cent of the ticket value 60 days before the day of travel.

According to the airline’s acting managing director Karanja Ndegwa, the move will cushion travellers from the economic effects of the COVID-19 pandemic which has negatively affected many households and businesses across the globe.

 “We understand the tough economic times and would want to ensure we cushion our customers so that they are still able to travel when they want to. We are continuously innovating to provide our customers products and services that are tailor-made to offer flexible, convenient and affordable travel,” said Mr Ndegwa in a statement.

The innovative payment service is expected to tone down the effects the pandemic has had on the local aviation industry which has seen most carriers incurring revenue losses ever since the pandemic hit.

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