By Edna Mwende
The Kenya Bureau of Standards (KEBS) has launched investigations against the Always brand of sanitary towels after thousands of users took to social media to complain about the quality of the sanitary products.
The brand which is produced by the US multinational company Procter & Gamble’s (P&G) came under sharp scrutiny with users complaining of negative side effects from using the sanitary towel brand.
According to a news report by Business Daily, the move by KEBS could result in the withdrawal of the products if they are found to be sub-standard.
“Following the concerns expressed on social media, KEBS has launched investigations that include extensive market surveillance and testing of these products to ascertain if there exists any breach of quality standards. The outcomes of analysis will determine the next course of action, including market withdrawal of any substandard products,” KEBS is quoted as having said by the Business Daily.
The Business Daily report continues to say that KEBS said it had drawn samples for analysis for all brands of sanitary towels in Kenya with 90 percent of the samples complying with the standard including five variants from the Always brand.
P&G on its part has refuted claims that the brand has substandard products adding that the Always brand of sanitary towels in Kenya is similar to others in other parts of the world depending on consumer needs and habits in different countries.
Some of the complaints from users of the said brand include chaffing, allergies, infections, sales on expired products burning sensation and irritations.
Discontent with the users of the sanitary towel brand began after P&G launched a hashtag, #MyAlwaysExperience, for users to give their experience using Always pads, only for most users to post about their discomfort with the product.