The National Social Security Fund (NSSF) on Monday partnered with Safaricom to implement an entirely cashless system in all its branch networks across the country.
According to the Fund’s Board of Trustees Chairman, Dr. Julius Karangi, the new cashless platform will increase the fund’s service convenience and efficiency.
“The platform we are launching today will make contributing to NSSF easy and effortless. We are aware that we have an enormous task ahead in meeting public expectations in our new role as a pension fund and I wish to assure you that the Fund is striving to enhance the member experience and we have a couple of initiatives that we shall roll out in the next couple of months,” Dr. Karangi said in an official statement.
Under the new system, NSSF members can now remit their contributions and other payments to the organisation through the M-PESA PayBill 333300. Contributors can now easily key in their NSSF Account number under the “Account Number” option and complete their transaction without visiting the Fund’s offices.
Employers with 20 and fewer employees can now also make their staff contributions through M-PESA by uploading their payroll data to the NSSF portal. Afterwards, the Fund will generate a Unique Payment Number (UPN) that the employer will use as the Account Number under M-PESA.
NSSF has also enabled its members to use a self-service portal through www.nssf.or.ke or the NSSF Mobile App available on Google Play Store which they can track their contributions and also through which new members can register. In addition to launching the cashless platform, NSSF is also enhancing the ease of doing business whereby returns will only be filed online from today henceforth.
On her part, Safaricom’s Chief Enterprise Business Officer, Rita Okuthe, lauded NSSF’s efforts in adopting cashless systems in accordance with digitization.
“We are proud that the Fund selected Safaricom as a partner in their shift to fully automated and cashless operations. More of our enterprise customers are adopting digitization as they increasingly focus on their customers’ needs,” Ms. Okuthe said.
“By cutting down on time spent handling and reconciling cash payments, the Fund and its members can now enjoy the benefits of increased operational efficiency.”
