Safcom opens Ksh 900 million call centre in Eldoret

Safaricom CEO Bob Collymore stands next to the Safaricom Logo at a past event. PHOTO/COURTESY

Safaricom has today opened a new call centre in Eldoret town in a ceremony presided over by Uasin Gishu Governor Jackson Mandago.

According to the firm, the call center is worth Ksh. 900 million and it was established to ensure customers in the Rift Valley region enjoy high end and reliable services from the telco.

“Today, we celebrate yet another milestone in line with our strategic business objective of putting the customer first. We want to ensure that, as we continue growing and investing in technology and in our network, we do not lose sight of our customers and their needs”, said Sylvia Mulinge the Chief Customer Officer Safaricom at the unveiling ceremony.

Apart from enhancing Safaricom’s efficiency in handling customer calls and queries in the area, the telco also revealed that the centre will create job opportunities, both directly and indirectly, for locals in the region.

To create job opportunities for the youth, Safaricom will be recruiting 300 interns from various local universities in Uasin Gishu County giving them an opportunity to learn and gain experience at the establishment.

“Our plan is to offer three months paid internships for students from various campuses within the county. This will not only help us to build partnerships with the learning institutions but will also enable us offer the youth work experience and mentorship,” said Ms. Mulinge.

On his part, Governor Mandago lauded the move which will augment the County’s bid of establishing itself as a prospective business hub.

 “We welcome Safaricom’s move to set up a call centre in Uasin Gishu. Eldoret is a cosmopolitan town and is also one of the fastest growing towns in Kenya making it an attractive destination for businesses. We thank Safaricom for partnering with us to transform the lives of our people,” Uasin Gishu County Governor said as he officially launched the Call Centre.

In an effort to reduce the number of calls to their Call Centres, Safaricom has in the recent past increased awareness of their available self-care solutions. This has resulted in 24 million daily uses of the USSD solution and over 700,000 smartphone customers using the mySafaricomapp daily.


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